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Right to Public Service

The Odisha Right to Public Services Act, 2012 in Odisha is an exemplary initiative by the State Government to check corruption in public service delivery. The law enables the citizens to demand public services as a right and also includes a provision for penal action against officials failing to provide the services within the stipulated time.The idea is to generate a demand for services, and to provide citizens with a platform for getting their grievances redressed in a time bound manner.Delivery of important service in a time bound manner is the hallmark of Good Governance. Government of Odisha has time and again initiated steps for improving the service delivery to its citizen. Keeping with the ethos of a welfare state, Government of Odisha has passed a landmark legislation "Odisha Right to Public Service Act,2012" that guarantees the delivery of public services in a time bound manner, with the passing of Right to Public Service Act, Government of Odisha has taken another strong to bring transparency in delivery of the public service.

The Odisha Right to Public Service Act 2012 aims to cover various guarantees under a single umbrella at the state level. It looks towards addressing the already growing demand of citizens for improved public services, reducing corruption through imposing penalties on Public Authorities for default in delivery of Services and aims at universalization of public services. In addition, what was under the Citizens' Charters, an administrative guarantee has been translated into a legal right, justifiable under the provisions of ORTPS Act.

Salient Features
  • Different service which a citizen can obtain from different Departments will be notified, along with time limit for delivery of such services.
  • For delivery of each service notified, there shall be a Designated Officer to whom the citizen can make an application. The Designated Officer will provide the said service in a time bound manner.
  • In case a citizen is unable to get the said services within the prescribed time limit, he / she may file an appeal before an Appellate Authority. The Appellate Authority will consider the case and pass necessary order.
  • Any citizen aggrieved with the order of the Appellate Authority or in case of delay in providing the service within the prescribed time limit, may file a revision petition before the Revisional Authority.
  • If the Revisional Authority found that the Designated Officer has failed to provide the service without sufficient and reasonable cause, he may impose a penalty against the Designated Officer not exceeding Rs.5000/-.
  • If the Revisional Officer observed that there is delay in providing the service, beyond the stipulated time, he may also impose a penalty not exceeding Rs.250/- per each day of delay.
  • The penalty shall be charged from the Designated Officer, Appellate authority and the concerned subordinate staff, as the case may be and shall be in the proportion, to be decided by the Revisioal Authority.
  • However, the Designated Officer, Appellate Authority and subordinate staff, will be given a reasonable opportunity of being heard before any penalty is imposed on him / her.
  • Non-Compliance of the order of the Revisional Authority shall amount to misconduct and make such Government servant liable for disciplinary action.

Odisha Right to Public Service Rule 2012

In exercise of the power conferred by section 3 read with sections 5 and 6 the Odisha Right to Public Services Act, 2012 (Odisha Act 8 of 2012) the State Government do hereby declare the services as given in column (1) of the Schedule given below to be provided to the eligible persons within-the specified time limit as specified against each such services in column (2) thereof by Designated Officers as in column (3) for the purposes of the said Act and also notify the Appellate and Revisional Authority respectively in column (4) and (5) of the said Schedule for passing of order under if any provisions of the said Act whenever an application to preferred to them.

The following services of police department are provided to public under Right to Public Service Act 2012

Sl No Name of the Public Services Given time limits DesignatedOfficer Appellate Authority Revisional Authority
1 Character /Antecedent verification 30 days Sl/ASI in charge of desk in DIB DSP, DIB OF PURI SP PURI
2 NOC for Passport verification 30 days Sl/ASI in charge of desk in DIB DSP, DIB OF PURI SP PURI
3 Disposal of application for registration of Foreigners 7 days Sl/ASI in charge of desk in DIB DSP, DIB OF PURI SP PURI
4 Disposal of application for extension of residential permit of foreigners 15 days Sl/ASI in charge of desk in DIB DSP, DIB OF PURI SP PURI
5 Supply of copy of FIR to the Complainant 1 day IIC/OIC of concerned Police Station SDPO OF CONCERNED SUBDIVISION, SP PURI
6 Disposal of application for use of loud speaker(for Commissionarate area of Bhubaneswar and Cuttack) 10 days Sl/ASl inCharge of the desk in Licensing Cell, DCP Office (for Commissionarate) SDPO OF CONCERNED SUBDIVISION. SP PURI